FAQ

Some of the most popular questions and answers about how to get started with a free in home consultation, what’s involved in a TV Mounting, what to expect, what we can do, and much more. Most of these questions came from people just like you living here in Birmingham, Alabama and surrounding areas.

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Depends on the mount and will be determined on site. All of the mounts we sell, we test for quality and ease of use. If you bought a full motion mount for 25.00 and it comes in a hundred pieces because it has to be fully assembled there will be a mount assembly charge for that mount. Because it may take an extra 30 minutes to an hour to assemble it. Or we may say that mount isn’t the right length or type for this application. We may offer to sell you the right one if we have it on the van that doesn’t require assembly. Our products are great quality and fairly priced. They are almost always priced well below retail store prices.

We guarantee our work to be of the highest caliber. If you feel you installation did not get completed correctly, completely, or as you envisioned you must call or email support@niceguystvmountings.com as soon as you find something wrong. This would be extremely rare as we are very thorough in spending time showing you the install and how everything works. We take pride in making sure everything is fully tested and operational before we leave. This is something we have you check off with us. If you are having a issue with your setup we can normally troubleshoot over email, the phone, for free. If that doesn't work and an in home visit is required a $99.99 trip charge may be assessed if fault is not found with original installation.

Example: You are not getting a signal on the TV. You contact us. We were not able to troubleshoot successfully over the phone for whatever reason. We come out and the TV is on the wrong input. We will attempt to fix. A trip charge would be assessed in this situation. As the system had been working the entire time. Most likely a child or someone changed the input on the TV on accident.

Example 2: You didn't notice the day of the install but now that you have had time to play with it you notice 2 months later that the TV and Blu Ray did’nt get hooked up to the wifi. Somehow this got left off for whatever reason. You call us and we come out and determine that yes, for some reason these did’nt get hooked up to the internet. Snowmaggedon happened again or something (: P). Either way, we dropped the ball. We would come out and hook them both up to the internet and get your apps set up. No charge.

The short answer is yes. Although, we can communicate a plan to make the installation work if you will not be there. We would rather not. We want you there because our main goal is to make sure you and the family know how to use the system we just installed. Also note that someone 18 or older has to be there the day of the installation no matter what. If you were not there for installation and later have a need for us to come back out to re-explain a how-to, you will be responsible for additional payment.

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